Service level agreement
for applications that need to stay online
Performance matters. Especially when your webshop is peaking, your platform is under pressure or your customer is trying to complete a payment at that one crucial moment.
With our SLAs, you know exactly what to expect from Hosted Power: proactive monitoring, clear incident handling, managed backups and support from engineers who truly understand your environment.
why an SLA WITH hosted power is different
An SLA is a working agreement: how do we keep your environment performant, secure and available when it matters most?
Hosted Power monitors your environment 24/7, intervenes where needed and helps your team move forward with technical expertise, fast communication and a platform built for scalability.
Uptime matters.
But peace of mind matters too.
WHAT's included?
24/7 Monitoring
We continuously monitor the critical components of your environment. That way, we detect issues faster and can intervene before small sparks become major fires.
Fast Incident Response
Something goes wrong? We immediately assess the impact, root cause, and priority. No blind panic, just focused action.
Managed Backups
Backups are your parachute. Depending on your SLA, we provide standard backups or more advanced recovery options.
Security & Patching
We manage the infrastructure layer with careful attention to updates, security patches, and secure configurations.
Direct Expertise
No scripted call center support. You get people who understand what databases, caching layers, deployments, and traffic spikes actually do to your platform.
SLA OPTIONS
Standard SLA
For Professional Production Environments
Standard is ideal for websites, webshops, applications and customer environments that need to run reliably without every incident immediately becoming business-critical.
Best suited for:
- Professional websites and applications
- Webshops with regular traffic loads
- Agencies managing customer environments
- Teams that take managed hosting seriously
- Environments where stability matters
What you get:
- Proactive monitoring
- Priority-based incident handling
- Managed backups
- Security patching
- Planned maintenance outside peak hours
- Support through agreed communication channels
In short:
Standard is for companies that don’t want hosting headaches, but do want clear agreements.
PLATINUM SLA
For Critical Platforms Where Downtime Hurts
Platinum is designed for environments where performance, uptime, and recovery directly impact revenue, customer trust, or internal operations.
Think e-commerce, SaaS platforms, campaigns, B2B portals, or applications that simply cannot afford to “go down for a while.”
Best suited for:
- Large or fast-growing webshops
- Magento, Shopware, Laravel, or custom commerce platforms
- SaaS platforms with high availability requirements
- Campaigns, sales periods, Black Friday, or traffic spikes
- Teams that want more proactive discussions around scalability
On top of standard, you also get:
- Priority incident handling
- Faster triage and escalation
- More extensive monitoring
- Advanced recovery options where needed
- Root cause analysis for serious incidents
- Greater focus on capacity planning and peak traffic moments
In short:
Platinum is for businesses that don’t just want an engine, they want a pit crew.
| Standard | Platinum | |
| For | Professional production environments | Critical Platforms |
| Focus | Stability and following-up | Priority and recovery |
| Monitoring | Proactive | Elaborate |
| Incidents | According to priority | Priority at high impact |
| Backups | Managed Backups | Advanced recovery possible |
| RCA | On request | Included for severe incidents |
| Best fit | Websites, apps, normal webshops | E-commerce, SaaS, peak traffic |
In doubt?
Ask yourself this: what does it cost when your platform is down at the wrong time?
Is it annoying? Standard should suffice.
Does it cost you money, trust or peace of mind? You'll need Platinum.
powered by turbostack
Our SLAs do not stand alone. They run on TurboStack: our cloud platform for fast, secure and scalable environments.
TurboStack combines performance, security and scalability in one managed environment. You stay in control of your application. We make sure the infrastructure is ready, and continuously monitored.
Built for commerce, business applications, data and AI.
Managed by people who take performance seriously.
Protected against the classic “everything works fine until traffic spikes” problems.
Who Is This For?
Our SLAs are built for teams where hosting means more than simply “putting something online.”
Perfect if you:
- Run a webshop where speed impacts conversions
- Operate an application that must stay available
- Have developers who expect transparency
- Take peak traffic seriously
- Don’t want black box hosting
- Want a partner who thinks along with you
Less suitable if you:
- Only want the cheapest hosting possible
- Don’t care about performance
- See support as “we’ll call when everything is on fire”
We are not the cheapest.
We are the partner standing next to you when performance matters.
Ready for Less Hosting Stress?
Let’s look together at which SLA best fits your environment, risks and growth plans.
